Terms and Conditions

1.1. Users may download, view and print content from this site for private and non-commercial purposes only.

1.2. Introstat t/a myhp.co.za cannot screen or edit all the content available from the myhp.co.za. Users are encouraged to inform Introstat t/a myhp.co.za of any content that may be offensive or illegal.

1.3. All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Introstat t/a myhp.co.za and as such are protected from infringement by local and international legislation.

1.4. No person, business or web site may link to any page on this site without the prior written permission of Introstat t/a myhp.co.za. Such permission could be obtained from a legal representative of Introstat t/a myhp.co.za.

1.5. No person, business or web site may display the information of this site into another’s web site page or any of the pages on this site in any way whatsoever.

1.6. No person, business or web site may use any technology to search and gain any information from this site without the prior written permission of Introstat t/a myhp.co.za. Such permission could be obtained from a legal representative of Introstat.


2.1. Users are encouraged to check all specifications and information of a product on this website prior to entering into this agreement with Introstat t/a myhp.co.za to ensure that the product / service available from and through this web site will meet the user's individual requirementsand be compatible with the user's hardware and/or software. Should a user be unsure in any way, it is suggested that the contact Introstat t/a myhp.co.za before purchasing, for advice / information on the product.

2.2. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Introstat t/a myhp.co.za and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

2.3. All items purchased from Introstat t/a myhp.co.za are made in accordance to agreements with shipping and delivery agents and the risk of loss passes from Introstat t/a myhp.co.za to these agents on delivery of any items.


3.1. The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed.

3.2. If Introstat t/a myhp.co.za supplies the wrong product or if the product is in any way faulty or damaged on delivery, Introstat t/a myhp.co.za will exchange, refund or repair it for the correct one.

3.3. Pricing is based on Rate of Exchange, and is subject to change without notice. While Introstat t/a myhp.co.za will endeavour to keep pricing as accurate as possible, circumstances may arise where a product cannot be supplied at the advertised price due to the ROE. In such a case, Introstat t/a myhp.co.za reserves the right to cancel orders in whole or in part, after sufficient communication with the customer. Introstat t/a Introstat t/a myhp.co.za shall only be liable to refund monies already paid by the user.

3.4. Credit Card payments will be processed in the following manner:
3.4.1.        At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order.
3.4.2.        Payment is only collected when the order is completed and the goods ready to be shipped.
3.4.3.        Note that to protect its own and the interests of customers, Introstat t/a myhp.co.za scrutinizes all transactions very carefully to prevent attempted fraud and a  
transaction may be refused if Introstat t/a myhp.co.za is not satisfied with its legitimacy. 
3.4.4.        Card holders may be asked to present ID documents and card details to verify the transaction
3.4.5.        Credit Card transactions are processed by the Safe Shop gateway hosted and maintained by MWEB Connect Connect (Pty) Limited

3.5. Bank deposit payments will be processed in the following manner:
3.5.1.        If the buyer selects the 'pay via EFT (Electronic Funds Transfer )’ button, instructions will be given on how to deposit monies into the Introstat t/a myhp.co.za bank 
account and would it be subject to the following rules: the exact amount must be paid     the payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer.     no transfers must be made from ATM's     cheque deposits are subject to a clearing period.     no bank deposits are accepted from outside the borders of South Africa.     unpaid bank deposit orders are cancelled after five business days.     goods will only be shipped once payment has been confirmed and cleared in Introstat t/a myhp.co.za’s bank account.

3.6. Cash payments:
3.6.1.        Cash payments will only be accepted for orders under the value of R1000.00.
3.6.2.        Cash payments for orders over the value of R1000.00 will be accepted by arrangement only.

4.1. Placing an item in a shopping basket or adding it to a wish list without completing the purchase cycle does not:
4.1.1.        constitute an agreement of sale between Introstat t/a myhp.co.za and users cannot hold Introstat t/a myhp.co.za liable if such items are not available when the 
purchase cycle is completed later; and/or constitute an order for such an item; and
4.1.2.        Introstat t/amyhp.co.za may remove such an item from the shopping basket or wish list if no stock is available.

4.2.   An agreement of sale between Introstat t/a myhp.co.za and a user only comes into effect if and when:
4.2.1.        a credit card authorization is received from the issuing bank; or
4.2.2.        a deposit of an electronic transfer is reflected on Introstat t/a myhp.co.za bank statement (and only if such payment is received within 5 (five) business days after 
completion of the purchase cycle); or
4.2.3.        a direct deposit is reflected on Introstat t/a myhp.co.za bank statement (and only if such payment is received within 5 (five) business days after completion of the 
purchase cycle.

4.3. Should it be due to uncontrollable circumstances (for example stock constraints), Introstat t/a myhp.co.za reserves the right to cancel orders in whole or in part if unable to 
supply, after sufficient communication with the customer. Introstat t/a  Introstat t/a myhp.co.za shall only be liable to refund monies already paid by the user.

4.4. Consumers can view or print a full record of the transaction that is maintained for a period of twenty four months on the myhp.co.za website.

5.1. Introstat t/a myhp.co.za shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

5.2. Introstat t/a Myhp.co.za may electronically collect, store and use the following personal information of Users:
5.2.1.        name and surname.
5.2.2.        address and country of residence
5.2.3.        non-personal browsing habits and click patterns
5.2.4.        e-mail address
5.2.5.        IP address
5.2.6.        telephonic contact details

5.3.  Introstat t/a myhp.co.za collects, stores and uses the abovementioned information for the following purposes:
5.3.1.        to welcome the User when he/she accesses the myhp.co.za web site;
5.3.2.        subject to the User's consent, inform the User of facts relating to his/her access and use of the myhp.co.za website;
5.3.3.        subject to the User's consent, inform the User about competitions and special offers from myhp.co.za.
5.3.4.        to compile non-personal statistical information about browsing habits, click-patterns and access to the myhp.co.za website.
5.3.5.        to verify the identity of the User when transacting with myhp.co.za
5.3.6.        to ensure that the goods are received by the purchaser

5.4. Information detailed above is collected either electronically by using a web browser or is provided voluntarily by the User. Users may determine browser use independently through their browser settings.

5.5. Introstat t/a myhp.co.za may collect, maintain, save, compile and share any information collected from users, subject to the following provisions:
5.5.1.        Introstat t/a myhp.co.za shall not disclose personal information from Users unless the User consents thereto;
5.5.2.        Introstat t/a myhp.co.za shall disclose information without the User's consent only through due legal process; and
5.5.3.        Introstat t/a myhp.co.za may compile, use and share any information that does not relate to any specific individual.

5.6. Introstat t/amyhp.co.za owns and retains all rights to non-personal statistical information collected and compiled by Introstat t/a myhp.co.za.

5.7. Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page on this web site shall be 
prosecuted and civil damages shall be claimed in the event that Introstat t/a myhp.co.za suffers any damage or loss.

5.8. The user agrees and warrants that its log-in name and password shall:
5.8.1.        be used for personal or business use only; and
5.8.2.        not be disclosed to any third party.

5.9. The user allows Introstat t/a myhp.co.za to take all reasonable steps to ensure the integrity and security of the myhp.co.za site and administration.

5.10.  All credit card transactions are Secure Socket Layers encrypted(transmitting private documents via the internet). The company registration documents and the site's registered domain name are checked and verified by Thawte.

6.1. Myhp.co.za is a wholly owned division of Introstat (Pty)Ltd. Registration number 1989/007241/07

6.2. This website (www.myhp.co.za) is managed and maintained by Introstat (Pty) Ltd

6.3. Myhp.co.za is a registered trademark and is owned by Introstat (Pty) Ltd. Usage rights are not expressly granted are reserved. To obtain permissions for the commercial use of any content on this site contact The Managing Director at: +27 0860 289247.

6.4. An agreement between the parties commence when the user registers on the myhp.co.za site and continues indefinitely until terminated by Introstat t/a myhp.co.za or the customer in writing.

6.5. Introstat t/a myhp.co.za chooses as the place at which a summons or any legally required notices can be served for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 14 Enterprise Close , Linbro Business Park , Sandton , Johannesburg , South Africa.

6.6. This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.
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